membership FAQ’s


  1. HOW MUCH IS THE FIRST VISIT? IT COSTS $160 TO GET STARTED. THAT INCLUDES $125 FOR THE MONTH, AND $35 TO ACTIVATE.

  2. HOW DOES THIS UNLIMITED THING WORK? YOU CAN SELF-SCHEDULE AS MANY 15-MIN CLOUD VISITS AS YOU REASONABLY NEED. IF YOU’RE NOT WELL, CHECK IN WITH ME EVERY DAY. IF THINGS ARE GOING GREAT, COME SEE ME ONLY WHEN YOU NEED.

  3. WHAT IF I’M SUPER CAMERA SHY? YOU’LL ALSO HAVE MY REAL EMAIL, TEXT, AND PHONE — USING FAMILIAR, EVERYDAY WAYS TO STAY CONNECTED FREES UP APPOINTMENTS FOR OTHERS WHO NEED THEM.

  4. WHOA. I CAN TEXT YOU? ACTIVE PATIENTS WILL ALWAYS HAVE DIRECT ACCESS TO MY REAL PHONE NUMBER. THE OFFICE LINE IS MAINLY FOR NEW PATIENTS ONLY.

  5. OK SO IF I NEED REFILLS I CAN JUST TEXT? IF IT’S URGENT YES! BUT IT’S BEST IF YOU USE THE APP.

  6. I ONLY WANT TO COME TWICE A YEAR. HOW MANY REFILLS WILL I GET? IN GENERAL, WE DON’T DO ANY NO-AUTO REFILLS BECAUSE SO MANY PSYCHIATRIC MEDS ARE CONTROLLED.

  7. HM, OK WHAT IF I CHANGE MY MIND THEN? IT’S MONTH-TO-MONTH. YOU CAN CANCEL ANYTIME.

  8. WHAT IF I’VE ALREADY PAID? YOU CAN STILL BOOK SERVICES FOR THE 30 DAYS.

  9. WHAT IF I CHANGE MY MIND AGAIN? YOU’RE ALWAYS WELCOME BACK. YOU WOULD JUST HAVE TO PAY $35 AGAIN.

  10. ARE THERE ANY HIDDEN FEES? THERE ARE NO HIDDEN FEES.

  11. WHAT ABOUT CANCELLATIONS? WE KNOW LIFE HAPPENS. NO FEES.

  12. WHAT ABOUT LATE FEES? BILLING IS THROUGH HINT HEALTH, AFTER 3 DAYS YOU’LL JUST BECOME INACTIVE AND WILL NEED TO ACTIVATE AGAIN. NO OTHER LATE FEES.

  13. BUT THEN I’D HAVE TO SIGN UP AGAIN? NO, YOU’LL ALREADY BE IN THE SYSTEM.

  14. OK, HOW DO I PAY? YOU CAN USE ANY MAJOR CREDIT/DEBIT CARD, PAYPAL, SQUARE CASH, APPLE PAY, GOOGLE WALLET, OR YOUR BANK ACCOUNT SECURELY.

  15. SO YOU NEED MY CC INFO? NOPE. YOU CAN PAY ONLINE DIRECTLY THROUGH HINT HEALTH.

  16. WHAT IF I’M NOT 18 YET? PATIENTS MUST BE 15 OR OLDER. MINORS NEED TO HAVE A PARENT/GUARDIAN’S SIGNATURE.

  17. DO YOU ACCEPT INSURANCE? INSURANCE USUALLY WON’T COVER MEMBERSHIPS, AND YOU CAN’T SUBMIT FOR REIMBURSEMENT. THIS PROVIDER HAS OPTED-OUT OF MEDICARE.

  18. IS THIS SIMILAR TO INSURANCE? THIS IS NOT INSURANCE. THIS IS NOT INSURANCE. THIS IS NOT INSURANCE.***

  19. IS THIS A NEW THING? DIRECT PRIMARY CARE IS A STATE- AND FEDERALLY- RECOGNIZED MEDICAL DELIVERY MODEL WHICH IS GROWING RAPIDLY. THERE ARE DPC LAWS IN FLORIDA TO MAKE SURE YOU STAY HEALTHY AND RECEIVE GREAT CARE. YOU CAN SEE THEM HERE.***

  20. WHAT DOES PMHNP-BC MEAN? IT STANDS FOR “PSYCHIATRIC MENTAL HEALTH NURSE PRACTITIONER - BOARD CERTIFIED.” PSYCH NP’S ARE HIGHLY TRAINED IN THIS SPECIALTY. THEY HAVE TO DO A 3-YEAR RESIDENCY IN PSYCHIATRY, SIMILAR TO PSYCHIATRISTS. ONLY 3% OF NP’S ARE CERTIFIED IN PSYCHIATRY.

  21. IS IT BETTER FOR ME TO SEE A PSYCHIATRIST? IT DEPENDS. FINANCES, LOCATION, MEDICAL COMPLEXITY, AND PERSONAL PREFERENCE ARE ALL FACTORS. BUT EMPATHY, COMPASSION, OPTIMISM, AND WISDOM COME FROM LIFE EXPERIENCE, NOT YOUR COURSE OF STUDY. PHYSICIANS AND NPS ARE ON THE SAME TEAM. PICK A PROVIDER YOU LIKE MOST.

  22. WELL DO YOU PRESCRIBE CONTROLLED MEDICATIONS? BECAUSE MY DOCTOR WON’T. IF THEY ARE PSYCH MEDS, LIKE FOR ADHD, YES. GPs ARE NOT SUPPOSED TO PRESCRIBE PSYCH MEDS.

  23. DO YOU HAVE ACUTAL OFFICES? YES, IN MIAMI AND NEW YORK. BUT YOU NEED TO BOOK DIRECTLY THROUGH ME BECAUSE 99% OF MY PATIENTS ARE CLOUD.

  24. OK, IM SOLD. LET’S DO THIS. AWESOME! JUST CLICK HERE.